Attention Rhode Island Businesses Who Want To Put an End to Expensive, Frustrating Computer Problems Finally and Forever…
Dear Frustrated Executive,
If you are a business owner that is frustrated with not getting access to qualified support personnel, dealing with downtime, compliance issues and a lack of support for your industry specific software I would like to show you a way to eliminate these problems without sacrificing your time, the time of your employees, or losing money.
OR…
If you are a CEO or CIO that wants 24/7 monitoring, proactive support and quick resolutions but have struggled with around the clock staffing and freeing up your IT staff to provide strategic services to your company. Sound like you? If so this may be the most important thing you read all year.
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Hello, my name is Frank Andrews, CEO of Customcpuview.com. What makes us unique is our ability to support your industry specific line of business applications, entire network, backup and recovery system, and compliance needs all with our award winning 24/7 support and monitoring service. More specifically, we can help your organization by providing… |
Access to Resources.
We answer our support lines LIVE and guarantee to have a technician working on resolving your problem within 60 minutes or less of your call coming in. Most other computer firms DON’T guarantee response times in writing and take an average of 4-6 hours to respond. If your company has an average of 1 support request a week and it takes your technician 4 hours to respond each time, you’ll end up wasting 208 hours – or 8.6 weeks – WAITING on your technician to simply respond to your request; and that doesn’t account for the time it may take them to resolve the problem. Is that acceptable to you? If not consider this; we answer live and guarantee work on issues in one hour or less. In addition we provide reporting monthly that details all of our response times so you can have verifiable proof that we are delivering on what we promise. |
Qualified Support Staff.
Does your computer support company need support? We support your entire network as an all-inclusive package. We staff qualified technicians for all your network needs. In addition training at customcpuview.com is an ongoing process. We stay fresh with industry standard training programs for all of our staff. You will not have to be concerned that our support team will have to bring in a third party company to resolve issues in relation to your network. We keep all of our support in house for a high level of security and compliance. |
Goodbye downtime!
Our entire Vision support system is proactive to eliminate downtime. We monitor and maintain your network with the best tools available. Under our support downtime becomes a good thing that is scheduled to bring new functionality to the network. Downtime becomes something that is discussed in meetings with your business decision makers rather than found unannounced and allowed to wreak havoc on the productivity of your business. Don’t let downtime open the flow to the money drain in your business. Looking at revenue loss at the company level, the average North American organization loses over $150,000 a year through computer downtime. This was less than half the revenue loss of European organizations, the average of which lost just under $350,000 a year.* |
Proactive Support.
If issues in your IT environment with hardware and software seem to “just come up all the time unannounced” consider this; you could have much less problems if you obtained your support in a different fashion. What you need is proactive support that is all inclusive so your support team can do what they know needs to be done and you can rest easy knowing it won’t cost you any extra to do it. Don’t deal with hourly billing computer support services that only profit from your problems. Under Vision we profit when you do! |
Documentation.
Have you had to explain your office, computers, and location of devices to several support companies over the years? Or even worse have you had to explain them to several different people in the same company? Have you had the unfortunate experience of being told the person with all the knowledge of your environment is “no longer with the company”? If you have experienced any of the above situations then it’s time to step up to professional IT support. With Vision we make sure our entire support team is in the know. We use network mapping, device documentation, time and issue documentation, we even use video of your locations. We never send out a technician without them understanding your entire environment first. People go on vacation, get sick, and move on to other positions. We would never allow situations like this to impact your bottom line. Just wave hello, no need to put your call on hold, they know what to do. |
Growth
Growth should be positive and profitable not slow and crippling. Without proper proactive support in place growth can cripple your production environment. Monitoring is required to anticipate the need for upgrades, facilitate growth, and identify potential bottlenecks. With Vision we will provide solutions before it impacts workflow. We provide an action plan for growth when it is needed. We do this in meetings with key decision makers at your company. We do this by viewing your reporting and trending data that shows your network at a glance. |
Have you been selected to “support” your employee’s computer systems when they have a problem?
Are you constantly pulled away from your job to help out with computer issues? Do you have employees that are trying to remedy issues with their systems? This is not productive and it is costing you a lot of money. It affects your work, your employees work and in turn the level of support they can give to your customers. Maintaining support this way will cost you a lot of money and customers. Let a professional team of support technician’s deal with it. Vision can provide an all-encompassing support plan so users can call as much as needed. We also provide a help desk that users can call rather than interrupting you. With this level of support employees can do what they were hired to do and we can manage the technology. |
Do you have support now that does not understand the line of business applications
you use daily that are the foundation of your business? Are you thinking if they don’t understand the key applications you use they are not much value to you? We agree and here is how we do it better; affiliation, documentation, and training. We form relationships with many of the big players in the line of business application community for the medical, financial and manufacturing verticals. In addition if we come across applications that we have not yet encountered we get rolling right away. We seek training from the company in the form of boot camps, certification programs, partnerships and ongoing webinars. In addition we store all the data we accumulate in our knowledgebase for training staff and providing documentation resources directly to you 24/7! |
Trust.
I think we can all agree that you must have complete trust over the company you choose to manage your systems. A great start to developing trust would be to ask a potential company if they support proactive flat rate per month or reactive flat rate per hour. All our support is proactive and flat rate per month so we profit when you do. We don’t profit when things are broken (reactive flat rate hourly model) we profit when everything is working perfectly. Computer and network professionals have unique access to the inner working of your business. Because of this trust is a very important factor in selecting a company for your support needs. How can you develop trust for a company you have never done business with? Information is the key. We have profiles of all our technicians on our website that list every employee’s history, experience, and training. We also provide valid testimonials from customers that we have serviced in the past. Our customer testimonials can also be found on our website 24/7. |
Compliance
is the one hundred dollar word that you support company must understand. Being outside of your industry standard compliance guidelines can cost your company a lot of money. Money wasted in legal problems surrounding compliance issues. Money wasted missing qualification for grants due to a lack of compliance with industry standards. Compliance is imperative to financial, manufacturing and medical institutions. We understand compliance and its effect on your company. We can function as your trusted allies in maintaining compliance with your industries standards. |
Time required for resolution of issues
that may come up should be something you are aware of. You need to know that the company you choose can respond quickly and have the proper tools in place to deliver quick resolutions. We tackle this issue with tools and resources. Our monitoring platform provides us the ability to begin working on your issues within one hour. Our monitoring platform also provides us with historical and real time data that is imperative to providing quick resolutions. Information is the key here. A company without a proactive system in place will be delivering reactive solutions every time. Reactive solutions take the most time to resolve due to the lack of information and alerting. We have Vision in place to deliver on what we promise; quick resolution of issues that users do encounter and limited issues realized by end users in general. |
What does this ultimately mean to you?
Outsourcing your computer support to us using “Vision” can deliver predictable costs, compliance, and much more, all bundled together to provide an increased bottom line for your company.
Free Information To Help You Get The Most Out Of Your Support!
To help you get to know us better, I’d like to send you a FREE Guide we’ve created titled, “What Every Business Owner Must Know About Hiring An Honest, Competent, Responsive, And Fairly-Priced Computer Consultant”
This free guide will reveal 4 Costly misconceptions most business owners have about computer maintenance and repair; one you will need to know BEFORE even picking up the phone. Also 5 Mistakes to avoid when choosing a computer consultant. In addition why “cheap” or “lowest price” computer repair shops aren’t the bargain they initially appear to be. Now here is the big value in this report; this free report will also arm you with 21 revealing questions you should ask any computer consultant before giving them access to your company’s network.
Even if you aren’t ready to outsource your IT support or make a change from who you are using now, this report will give you the right information and questions to ask when the time comes. And if you have a sneaking suspicion that your current IT person is not delivering the level of service and support you need, this guide will quickly help you determine if your suspicions are correct – AND what you can do about it.
Why Am I Giving This Away For Free?
Because the computer support and repair industry, unlike many others, is NOT regulated. That means anyone who can talk geek can promote themselves as a computer expert.
In fact, most of the businesses in this industry started because the owner was FIRED or laid off from their job and couldn’t find work anywhere else. That means many of the so-called experts are useless and make the sleazy auto repair shops look like the pinnacle of virtue and competence; which is why it’s so important for you to arm yourself with the information contained in this report and one of the main reasons we developed it.
Claim your free copy now by filling out the “Free Report” box at the top right of this page.
Dedicated to serving you,
Frank Andrews
Customcpuview.com
Listen to what our customers have to say!
Client Testimonials
“Customcpuview.com understands the value of their client’s time”
Customcpuview.com has met and exceeded our expectations on many occasions. We are a small business with 1 server, 10 work stations and 5 laptops on the road, Frank and his staff maintain all of our IT needs in a prompt and professional manner. Customcpuview.com understands the value of their client’s time and the downtime expense of not being fully functional.
Gary Geoffroy, President, Chestnut Hill Studios
“Our system has been more stable than it had been for the past ten years”
Since we’ve been working with Frank and the team from Customcpuview.com, our system has been more stable than it had been for the past ten years. We have a scheduled monthly appointment during which Frank does our offsite backup and addresses any questions we may have. This tax season has run smoothly, with no issues but we know that if we have any Customcpuview.com is always quick to respond to our cries for help, be they during the weekday, weekend or evening. There is a secure feeling knowing that if we have a problem, it will be corrected quickly and at minimal cost. When we discuss upgrades or major purchases, they always keeps the bottom line in mind and do not try to sell us costly items we do not need. In addition to the stability of our system, our IT costs have been significantly less than they were with our previous provider. I would recommend Frank and Customcpuview.com to anyone who is looking for help with their computer needs.
Anna Znosko, Manager Farmer First CPA
“Customcpuview.com maintenance services allow me to stay focused on running my small business”
I have worked with Customcpuview for over three years. They have set up networks, backup systems, anti-virus systems and provide service for my computers. They have suggested products that I was unaware of to streamline scanning and network printing. Customcpuview.com maintenance services allow me to stay focused on running my small business. When I have an issue with a computer, they handle it in a professional and timely manner. I strongly recommend this company.
Richard P. Morrison, Esq, Law Office of Richard P. Morrison, Rhode Island State representative
Quick and efficient! No waiting for my issues to be resolved!
Liz Tanner, Tanner Law Offices
“This system recently saved me a substantial amount of time and money”
Product-Backup and Data Recovery system
Use-Backup of entire virtual servers daily to onsite disk based backup location. In addition this system utilizes a monthly offsite disk copy to allow Farmer First CPA firm the ability to recover the entire server in the event of a disaster.
Client-Financial Services / Accounting Firm
Testimonial-Customcpuview.com implemented a backup and recovery system for us several years ago. This provides a level of security to us knowing we can recover files if they are lost, corrupted, or deleted. This system recently saved me a substantial amount of time and money. I had noticed that a QuickBooks database file that I used last month was not in the location on the server where it was the last time I used it. It appears that the file was just not there, not sure if it was deleted or where it went. Customcpuview.com was able to recover the file from backup and restore it to our server. The backup and data recovery systems ability to restore the file got me back up and running fast. This saved me from having to recreate the data file from scratch. Had I not been able to get this file back I would have cost our company:
4.5 Hours in lost productivity
$250 Dollars in lost revenue
In addition this was a small database file. Had I lost one of our larger files without the ability to recover it the impact would have been much worse. Loss of one of our larger database file could easily cost us:
40-50 Hours in lost productivity
$1500-$2000 Dollars in lost revenue
Anna Znosko, Manager Farmer First CPA
“I would highly recommend Customcpuview to any company which is in need of knowledgeable, professional and prompt IT Services”
Product – Implementation and Migration
Client – Multinational Manufacturer of Advanced Composites
Testimonial – We are a multinational company that specializes in the manufacturing of advanced composite materials. We originally contacted Customcpuview.com to help us in moving our existing branch office and a few users to a new office space in Bristol RI. This new office space was anticipated to accommodate 12-15 users, which quickly grew to our current staff of 25-30 users. During this period of rapid growth Customcpuview.com was able to quickly and efficiently assist us in the purchase and implementation of workstations, laptops, servers and a complete network to tie us into our other locations worldwide.
Customcpuview.com was able to setup a new phone system for our location here in Bristol to get us up and running and able to communicate with our customer base to avoid any lost sales. Over the course of the last 10 months Customcpuview.com was also able to assist us expeditiously with any technical issues that arose with professionalism and an absolute minimal disruption to our business processes.
Overall I am very pleased with Customcpuview and the service that they have provided to us. When the need arose for a quick response, whether it was a question on a software product or an actual technical issue which needed an urgent resolution, they always made someone available to assist us immediately. I would highly recommend Customcpuview to any company which is in need of knowledgeable, professional and prompt IT Services.
Matthew Bodoff, Operations Manager, Gurit USA
Dont wait! claim your free report now by filling out the “Free Report” box at the top right of this page.
Dedicated to serving you,
Frank Andrews
Customcpuview.com