Secure Client Access Portal is an option that facilitates clear and easy communication. It provides you with your own secure web portal to submit tickets and requests, review work status and much more. The Client Access Portal stands guard, 24/7, to accelerate communications.
Client Access Portal helps you work smarter and happier
- Speed service ticket submission and improved accuracy
Submit service tickets directly into the Client Access Portal anytime you wish. Submissions arrive fast and without transcription errors.
- Increased satisfaction
Through the Client Access Portal, we can work with you in setting priorities, reviewing work status and evaluating goals.
- Access to your information anytime
Submit and monitor tickets, update tasks, review invoices, and check project status themselves at any time, via the web. As a result, you spend less time answering questions via phone or email.
- Provide a secure way to expedite IT work
Use client access levels to manage your employees. Provide users with access to the system in the way you choose.
- Basic Permission
User is able to create new Service Requests, Only Tickets submitted by User or where User is Ticket Contact, Only Projects where User is a Team Member, User can see Project Schedule, User can Email members of the Project Team, User can View and Add Project Notes, User can View Project Attachments, User sees Project Calendar Items, User can View and Add Project Issues User can View and Edit their own Profile, User has access to Knowledgebase (only applies when account has access to Knowledgebase).
- Manager Permission
User is able to create new Service Requests, All Tickets, All Projects, User can see Project Schedule, User can Email members of the Project Team, User can View and Add Project Notes, User can View Project Attachments, User sees Project Calendar Items, User can View and Add Project Issues, User can View Project Costs, User can View Estimated Hours, User can view Financial Reports, User can View and Edit their own Profile, User can Create and Manage Client Portal Logins, User has access to Knowledgebase (only applies when account has access to Knowledgebase).
Submit service tickets directly into the Client Access Portal anytime you wish. Submissions arrive fast and without transcription errors.
Through the Client Access Portal, we can work with you in setting priorities, reviewing work status and evaluating goals.
Submit and monitor tickets, update tasks, review invoices, and check project status themselves at any time, via the web. As a result, you spend less time answering questions via phone or email.
Use client access levels to manage your employees. Provide users with access to the system in the way you choose.
User is able to create new Service Requests, Only Tickets submitted by User or where User is Ticket Contact, Only Projects where User is a Team Member, User can see Project Schedule, User can Email members of the Project Team, User can View and Add Project Notes, User can View Project Attachments, User sees Project Calendar Items, User can View and Add Project Issues User can View and Edit their own Profile, User has access to Knowledgebase (only applies when account has access to Knowledgebase).
User is able to create new Service Requests, All Tickets, All Projects, User can see Project Schedule, User can Email members of the Project Team, User can View and Add Project Notes, User can View Project Attachments, User sees Project Calendar Items, User can View and Add Project Issues, User can View Project Costs, User can View Estimated Hours, User can view Financial Reports, User can View and Edit their own Profile, User can Create and Manage Client Portal Logins, User has access to Knowledgebase (only applies when account has access to Knowledgebase).
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